Cognitive Dissonance
Above stated scenario raises several questions in my mind and
lands me in a state of psychological tension. Having a choice of attending a
social event or studying for the final exam puts me in a dilemma as to what to
do next. Deciding to stay home and study for a test may very well anger my
friends, but may also cause a terrible sense of well being of missing out on a
social event. While deciding to go to the party instead, it leads me in a state
of tension as the party time can be well spent on studying for the final exam
next morning. This state of uneasiness or tension is easily understood as
Cognitive Dissonance.
Cognitive Dissonance Theory, developed by Leon
Festinger (1957), is concerned with the relationships among cognitions
(Festinger, 1957). In this context, cognition can be perceived as a piece of
knowledge that may inscribe an element of an attitude, an emotion, a behavior, a
value, and so on (Festinger, 1957). For example, the knowledge that you like the
color blue is a cognition. People hold a multitude of cognitions simultaneously,
and these cognitions form irrelevant, consonant or dissonant relationships with
one another.
Cognitive Irrelevance probably describes the bulk of the
relationships among a person’s cognitions. Irrelevance simply means that the two
cognitions have nothing to do with each other. Two cognitions are consonant if
one cognition fits with or is consistent with the other. People like consonance
among their cognitions. We do not know whether this aspect is innate or is
learned, but people do prefer cognitions that fit together to those that do not.
It is this simple observation that gives the theory of cognitive dissonance its
interesting form. And, two cognitions are said to be dissonant or incompatible
if one cognition follows from the opposite of another (Festinger, 1957).
Continuing on with the scenario, having decided to attend the beer bash, it
positions me in another unfortunate dissonant situation. With the increased peer
pressure of alcohol consumption on one hand, and on the other, knowing the
harmful effects that it may bring upon my exams performance, I face an important
decision that needs to be made. One decision is to stay abstinent from alcohol
or follow in the footsteps of my beer bash friends. Prescribing to any of the
alternatives may lead to dissonance as drinking may deteriorate health and cause
lower grades, while not attending the beer bash may give my best friend and
peers a sense of their rejection.
What happens to people when they discover
dissonant cognitions? The answer to this question forms the postulation of
Festinger’s theory. Festinger's theory of Cognitive Dissonance postulates that
individuals, when presented with evidence contrary to their worldview or
situations in which they must behave contrary to their worldview, experience
cognitive dissonance (Festinger, 1957). Dissonance can be simply understood as
an “unpleasant state of tension.” A person who has dissonant or discrepant
cognitions is said to be in a state of psychological dissonance, which is
experienced as unpleasant psychological tension (Berkowitz & Cotton, 1984).
This tension state has drive-like properties that are much like those of hunger
and thirst. When an individual has been deprived of food for several hours,
he/she experiences unpleasant tension and is driven to reduce the unpleasant
tension state that results (Berkowitz & Cotton, 1984).
The general
sequence of a psychological tension is as follows, (a) conflict, (b) decision,
(c) dissonance, and (d) dissonance reduction (O’Keefe, 1990). O'Keefe provides
with some suggestions of reducing dissonance. One way of reducing dissonance
felt after a choice is made, is to reevaluate the alternatives. “By evaluating
the chosen alternative more positively than one did before, and by evaluating
the unchosen alternative less positively than before, the amount of dissonance
felt can be reduced drastically.” (O’Keefe, 1990) In essence, by re-evaluating
the alternatives, I may decide to spend some time at the beer bash to socialize
and enjoy non-alcoholic beer. This in turn will help me alleviate my dissonance
as I will have plenty of time to devote it for Psyc 135 final next morning.
O’Keefe explains cognitive dissonance as a relationship between two or more
cognitive elements. Dissonance occurs when two cognitions are in a dissonant
relationship. Dissonance is not something that people want in their lives.
People try to avoid dissonance if they do come across. For example, Smoking
cigarettes may taste good and look professional, but in fact it is known to
cause smoking ailments like lung cancer, emphysema and bronchitis. With this in
mind, the greater the importance of health to the smoker, the greater amount of
dissonance is produced when he / she smokes.
To understand the alternatives
open to an individual in a state of dissonance, we must first understand the
factors that affect the magnitude of dissonance arousal (Festinger, 1957).
First, in its simplest form, dissonance increases as the degree of discrepancy
among cognitions increases. Second, dissonance increases as the number of
discrepant cognitions increases. Third, dissonance is inversely proportional to
the number of consonant cognitions held by an individual. And, finally, the
relative weights given to the consonant and dissonant cognitions may be adjusted
by their importance in the mind of the individual (Festinger, 1957).
Festinger proposed three hypothesis to elaborate upon Cognitive Dissonance
theory (Berkowitz & Cotton, 1984). One of the hypotheses states that
dissonance is associated with the post-decisions and requires reassurance. To
decipher as to what Festinger proposes in the first hypotheses, the cigarette
smoking example is employed here. Smokers (like me) often reassure ourselves
with the taste of the nicely rolled cigarettes, after a heavy meal. Another
hypotheses indicates that selective exposure prevents dissonance (Berkowitz
& Cotton, 1984). This can be explained by our (smokers) determination to
avoid the ill-effects that smoking induces. And, the final hypothesis states
that minimal justification is needed for our action to induce a shift in our
attitude (Berkowitz & Cotton, 1984). Knowing the harm that smoking may cause
to not only the smokers but also to the second-hand smokers, we (smokers)
continually outweigh the rewards (relaxation, increased confidence, decreased
anxiety level, etc) we receive than the guilt we feel.
Many ideas exist that
may be employed in the reduction of dissonance in our environment. In an
instance, if two cognitions are discrepant, we can simply change one to make it
consistent with the other (O’Keefe, 1990). In addition, if two cognitions cause
a certain magnitude of dissonance, that magnitude can be reduced by adding one
or more consonant cognitions, thereby abating the dissonance. This often
involves rationalizing or reassurance which reinforces an existing worldview.
This is called "rationalizing" because the individual seeks out semi-logical
conclusions using existing cognitions and newly created consistent cognitions in
order to find a way to invalidate the inconsistent cognitions (O’Keefe, 1990).
Also, it may be advantageous to alter the importance of the various cognitions
to reduce the level of dissonance, since the discrepant and consonant cognitions
must be weighed by importance.
References
Berkowitz, L. & Cotton, J. (1984). Cognitive Dissonance in Selective
Exposure. Advances in Experimental Social Psychology, 17, 357-373.
O’Keefe,
Daniel J. (1990). Persuasion: Theory and Research. Newbury Park, California:
Sage Press.
Festinger, L. (1957). A Theory of Cognitive Dissonance.
Stanford, California: Stanford University Press.